Our mission is to guide you on reaching your business goals effectively and we deliver the right level of support along the way. Understanding that different customers have specific needs, we have developed a package for every requirement and offer the entire bandwidth from standard to platinum coverage.

 

Your dedicated customer success manager becomes your partner to advise you on strategic as well as technical levels.

 

Benefit from our expertise in the industry and experience a smooth and powerful transformation of your manufacturing sales!

Standard

Users Up to 30
Business hours 8/5
Timezone coverage 1
Regular software updated Yes
Support portal Yes
Software related issues and bugs Yes
Business scenario issues and questions No
Sandbox system No
Custom domain No
Custom sender for workflow and email notifications No
Dedicated Customer Success Manager No
Support for 3rd party interface (SSO, ERP, CRM, AutoCAD, Google Maps) No
Roadmap review with Product Management No
Digital guided walkthrough maintenance No
Expert testing and advisory for 3rd party interface prior to release upgrade No

Enterprise

Users Up to 300
Business hours 24/7
Timezone coverage Worldwide
Regular software updated Yes
Support portal Yes
Software related issues and bugs Yes
Business scenario issues and questions Yes
Sandbox system Yes
Custom domain Yes
Custom sender for workflow and email notifications Yes
Dedicated Customer Success Manager Yes
Support for 3rd party interface (SSO, ERP, CRM, AutoCAD, Google Maps) Yes
Roadmap review with Product Management Yes
Digital guided walkthrough maintenance Yes
Expert testing and advisory for 3rd party interface prior to release upgrade No

Custom

Users > 300
Business hours 24/7
Timezone coverage Worldwide
Regular software updated Yes
Support portal Yes
Software related issues and bugs Yes
Business scenario issues and questions Yes
Sandbox system Yes
Custom domain Yes
Custom sender for workflow and email notifications Yes
Dedicated Customer Success Manager Yes
Support for 3rd party interface (SSO, ERP, CRM, AutoCAD, Google Maps) Yes
Roadmap review with Product Management Yes
Digital guided walkthrough maintenance Yes
Expert testing and advisory for 3rd party interface prior to release upgrade Yes