Our mission is to guide you on reaching your business goals effectively and we deliver the right level of support along the way. Understanding that different customers have specific needs, we have developed a package for every requirement and offer the entire bandwidth from standard to platinum coverage. Your dedicated customer success manager becomes your partner to advise you on strategic as well as technical levels. Benefit from our expertise in the industry and experience a smooth and powerful transformation of your manufacturing sales today!

X-Standard

Users Up to 30
Business hours 8/5
Timezone coverage 1
Business scenario issues and questions No
Configuration issues and questions No
Sandbox System No
Custom domain No
Custom sender for workflow and email notifications No
Annual mini change request No
Support for 3rd party interface (SSO, ERP, CRM, AutoCAD, Google Maps) No
Dedicated CSM No
Roadmap review with Product Management No

X-Business

Users Up to 100
Business hours 8/5
Timezone coverage 1
Business scenario issues and questions Yes
Configuration issues and questions No
Sandbox System No
Custom domain Yes
Custom sender for workflow and email notifications Yes
Annual mini change request Up to 5
Support for 3rd party interface (SSO, ERP, CRM, AutoCAD, Google Maps) No
Dedicated CSM No
Roadmap review with Product Management No

X-Enterprise

Users Up to 300
Business hours 24/7
Timezone coverage Global
Business scenario issues and questions Yes
Configuration issues and questions Yes
Sandbox System Yes
Custom domain Yes
Custom sender for workflow and email notifications Yes
Annual mini change request Up to 10
Support for 3rd party interface (SSO, ERP, CRM, AutoCAD, Google Maps) Yes
Dedicated CSM Yes
Roadmap review with Product Management Once every 6 months

X-Platinum

Users >300
Business hours 24/7
Timezone coverage Global
Business scenario issues and questions Yes
Configuration issues and questions Yes
Sandbox System Yes
Custom domain Yes
Custom sender for workflow and email notifications Yes
Annual mini change request Up to 15
Support for 3rd party interface (SSO, ERP, CRM, AutoCAD, Google Maps) including customization, e.g. sales portal & API Yes
Dedicated CSM Yes
Roadmap review with Product Management Once every 6 months

All packages also include: Regular software updates, Support Portal, frequent updates for software related issues and bugs.