CUSTOMER ENGAGEMENT

WHY IN MIND CLOUD?

The way to a CRM with a seamlessly embedded CPQ system is an ambitious journey for companies with complex products or cost structures. We, at In Mind Cloud, believe that offering software is not enough. We guide you along your journey and understand that only the success of our clients will be our success.

More than 20 years of sales automation and CPQ software development experience.

Relevant expertise in manufacturing, precision engineering, electrical engineering, machinery, automotive and high tech industries.

Expert for seamlessly integrating to SAP CRM and ERP based on SAP Cloud Platform.

Customer success teams and implementation partners around the world.

In Mind Technology Partner

CUSTOMER SUCCESS PROCESS

PRE-ONBOARDING
1 - 2 weeks

Our Customer Success Manager will guide you along the whole process.

We are bringing up your software instance within days via industry and region specific templates – also based on your integration scenarios. In parallel we advise on industry best practices from past project experiences and will gather expectations, requirements and roll-out plans with you to personalize your instance quickly.

With our In Mind Support Cloud, all customers have access to the complete documentation, a FAQ section and our support ticket portal ensuring quick assistance.

ONBOARDING
1 - 2 weeks

Your Customer Success Manager will customize your software instance according to your needs. The level of customization included is determined by the Customer Success Package chosen.

Customizing will be documented and handed over to you at the end of this phase.

You are now ready for go-live.

TRAINING & GO-LIVE
1 week

Experience custom-tailored trainings for your key users and administrators following the train-the-trainer concept.

We will support you over the whole go-live process and provide a go-live hotline.

AFTER GO-LIVE
up to 8 weeks

Your Customer Success Manager will remain your direct contact for uncomplicated and prompt support to ensure a smooth software introduction for your company.

As a last step the Customer Success Manager will hand-over administration of your software instance to your experts and support them in a well-defined way.

CONTACT OUR CUSTOMER ENGAGEMENT TEAM

You have more questions around our Customer Success Services? We’d be happy to help!